Privacy information · Updated 21 October 2026
Privacy at BatCat.
Who this notice covers
WhorrallAI is the business responsible for BatCat. For privacy questions or requests to correct or delete information, email support@whorrall.com.
This notice covers whorrall.com’s public information pages, guides, saved tour, Shop shortlist and website app. Customer logon and staff access open separate app services. The real management app handles account and cat records; its records stay separate from the website app.
Reading, watching and listening
You can read the website and all Community guides without an account. Public Community sign-in and contributions are currently closed. The Purchase BatCat page accepts email requests for launch and product updates. Other newsletter forms, customer registration and checkout are not enabled by these public pages.
The tour and character samples play saved media. They do not listen to you or request your microphone or camera. Tour purchase screens, app records and device conversations are scripted examples. They do not activate a wearable, create an account, place an order or take a payment. You can pause, replay or mute the tour.
Launch and product updates
If you choose to sign up on the Purchase BatCat page, we receive your email address and your permission to send launch-date news and product updates. We store your address, the permission-notice version and submission or update times in private storage on our hosting account, outside the public website files. We use the list for the updates you requested; it is not a public directory.
Your address stays on the list while we provide those updates. You can ask us to stop updates or remove your details at support@whorrall.com. The form saves your request; it does not send an email automatically, place an order or take a payment.
Anonymous site statistics
We use first-party aggregate counts to understand and improve this website: non-test visits, page views, tour starts and completions, visible demo opens and enquiry clicks. We do not create visitor IDs or send names, account details, IP addresses, email drafts, form contents, page queries or referrers to the statistics store. There are no advertising trackers, visitor profiles or recordings of individual visits in this system.
A timestamp in this browsing tab prevents counting every page as a new visit; a gap longer than 30 minutes starts another visit. That timestamp stays in the tab and is not sent to us. Your statistics preference is saved in this browser without an identifier. Daily totals are pruned to a rolling 400-day history when new activity is recorded. The hosting provider also keeps its separate normal access and security logs; these aggregate statistics do not replace or erase those logs.
You can object at any time using Stop anonymous statistics below. Do Not Track and Global Privacy Control signals are also respected. Our testing browsers are marked separately and excluded; unknown automated traffic and unmarked testing may remain, so visit totals are estimates rather than unique people.
Statistics choices are loading.
Testing this website?
Exclude every browser and device used for our testing before using the live website. This changes only this browser; it does not identify you or affect your account.
Statistics count an enquiry action, not that an email was sent or received. You can still use the website with statistics switched off.
Browser storage and your choices
Choosing Explore Loui’s app creates a temporary, view-only guest session with curated website records. It does not require your email address or password. A secure, HttpOnly session cookie is restricted to that guest app and lasts for at most two hours. Exit ends the session. It does not grant access to customer or staff records.
The Shop shortlist saves product IDs and selected colours in this browser’s local storage. It is not sent to a BatCat server. Remove individual items in the shortlist, or clear the website’s stored data in your browser settings.
Theme music plays only when you choose Theme Music, and stops when you choose Stop Music, leave the page or hide the tab. It does not resume automatically. The welcome scene uses the saved BatCat jingle; if your browser blocks sound, you can choose Replay with sound. A short tab-session navigation marker prevents the welcome scene repeating during a visit. It is not a visitor account or advertising identifier. Your browser controls stored website data, including whether a restored tab retains its session.
Planning choices and edits in the website app stay in page memory. An explicit character-to-plan link can put a public character ID in the address and browser history. It carries no contact details or private care records. The signed-in management app has its own storage and privacy controls.
Downloading a plan or guide creates a file on your device for you to keep or delete. Copy enquiry writes an enquiry draft to your clipboard only when you choose that action.
Website maps
Opening a website map loads street-map resources from OpenFreeMap. Choosing Satellite also loads aerial imagery and map labels from Esri. The providers receive the area viewed and connection details, including your IP address. Esri receives this website’s origin for its access restrictions. These map requests do not include account passwords, care notes or voice recordings.
The public website maps use saved display data; opening them does not connect a wearable. Read the providers’ information: OpenFreeMap privacy policy and Esri privacy statement.
Support and enquiry drafts
The Support, household and investor forms and Shop enquiry prepare messages for you to review. The website does not send them. Opening your email app transfers the draft there; you decide whether to send it. If you send a message, WhorrallAI receives the contact details and message you include. Contact support@whorrall.com about its handling, correction or deletion. Please do not send passwords, access tokens, private recordings or another person’s account details.
Hosting and earlier page counts
An earlier website counter keeps historical aggregate page-load totals. Those totals include repeat visits and testing and are not imported into the new activity report. Updated public pages use the anonymous site statistics described above instead of adding to that earlier counter.
Your browser connects to our hosting provider to load pages and files. The host may keep its own normal access and security logs separately from this counter. Links to other websites, and map resources loaded from other services where present, use those providers’ connections and privacy practices. Contact the privacy address with questions about information held by or for WhorrallAI.
YouTube — planned optional feature
An optional connection to an owner’s own YouTube channel is being prepared. It is not active on this public website. Watching the tour does not link a Google account or send footage to YouTube. Saving a clip in BatCat’s gallery is separate from publishing footage to YouTube.
If an optional YouTube connection becomes available, we will explain its data access, use, sharing, storage, retention and removal choices before you connect. Connecting a channel will be separate from choosing to publish footage.
You can read the providers’ own information here: Google privacy policy: Google privacy policy YouTube terms: YouTube terms Review access granted to apps: Google account permissions
Demo accounts
If you set up a demo account, the management app keeps your chosen cat name and saved test changes under that separate sign-in. Sample history is fictional; demo devices do not contact a real collar. Closing the page does not erase the account or its saved changes.
Email/password and Google sign-in use the management app’s account service. Use a separate account for testing if you already keep real cat records in BatCat. Contact support@whorrall.com with questions about your account or saved demo records.
Privacy questions
The privacy contact for WhorrallAI is support@whorrall.com. Contact us for privacy information about the management app’s account, voice, care, family and stored-media services, or with questions and requests about this website.